2 Years Limited Warranty
Fabrik Etc and Hunter Douglas Singapore, hereby certify that all Hunter Douglas products of whatever design are free from any manufacturing defects and any other defects in materials and workmanship for a period of two (2) years from the date of delivery.
• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for 2 years from date of delivery.
• All internal mechanisms.
• Components and brackets.
• Motorised components.
• Repair and/or replacement will be made with like or similar parts of products.
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to elements (sun damage, wind, water/moisture) and discolouration over time.
• Failure to perform proper cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation and transportation.
• In the event the products and/or parts are found to be defective, we reserve the right to repair it.
• In no event shall Hunter Douglas or its licensed fabricators / distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, lost, cost or expense.
Warranty Service Procedures
1) The following must be presented to our service personnel for verification each time when warranty service or claim is required.
When you request for service, kindly supply the following information:
• Full Name and address
• Invoice and applicable the Warranty Certificate Number
• Telephone number and Description of symptom
• Faulty product serial number
2) This warranty shall only be applicable for Hunter Douglas products that are sold in the Singapore. Warranty will be void if goods are brought out of Singapore.
3) This warranty shall immediately cease and become void if:
• Unauthorized repair, tampering, alteration or modification is made to the product
• Product’s serial number has been altered, removed or made illegal
• Product is upgraded from its stated purpose as described in instruction manual, without prior written consent of Fabrik Etc and Hunter Douglas Singapore
• Operation outside the product’s environment specification.
4) This warranty does not cover the following:
• Damages resulting from the accidents, misuse, negligence, and improper installation or any manner of tampering, losses, damages, drop of product
• Normal wear and tear including corrosion and stains.
• Usage of wrong electrical supply / voltage / wiring
• Any manner contrary to the instruction contained in operational instruction of the product
• Product without our Brand Label
• Improper setting of remote control by user
• Direct and / or Indirect, consequential loss or damage to user’s property howsoever caused by product (good condition or faulty motor)
• Damage caused by act of nature (extreme weather, lightning, flood, fire, etc.)
5) Fabrik Etc Pte Ltd (Fabrik Etc) and Hunter Douglas Singapore Pte Ltd (HDSPL) reserve the right to repair or replace the product or its defective part with either new or refurbished spare part or product.
6) Fabrik Etc and HDSPL may charge a test fee if the motor which a claim is made on was found on examination to comply with specification and /or not due to manufacturing defect.
7) Any replaced old parts are not returnable.
8) Should any defects occur within the above said period, Hunter Douglas shall subject to the terms herein, at its option either repair or replace any such defective parts of the Hunter Douglas products free of costs without any other indemnity relating to the consequential damages.
• Products and its parts free of charge but
• All transportations, delivery, handling, scaffolding and labor expenses are chargeable to customers
9) Operating hours / Charges:
Monday to Friday 10am to 5pm
Transport per trip = $80.00
Labour at site charges per item = $50 – $200 (depending on complexity and tediousness of work)
Repair charges per item = $50 – $300 (depending on complexity and tediousness of work)
Scaffolding charges (platform height up to 4 metres) = $350 per day
For weekdays = 2 times normal rates
For Sunday and Public holiday and late night work = 3 times normal rates
10) Warranty and Terms and Conditions of Sales:
All applicable Products Warranty is an integral part of Fabrik Etc’s Sales Terms and Conditions of Sales (please see this website for details)